If a company participates in social media, it should be ready for good as well bad comments

I am doing a case study on the participation of Avaya in social media. Here is the summary of presence in various
business and social networking sites:

Network

Avaya
Employees

Groups

LinkedIn

>500

38

Facebook

>500

40

MySpace

The
only Avaya references are to Avaya as a name.  I was unable to find a way to enter or search for company
name, and searching for a ‘*@avaya.com’ or just ‘avaya.com’ as an email
address didn’t work

I was
unable to identify any Avaya-related groups on MySpace

Plaxo

You
can only search for people to whom you are already connected

6

 

Let’s analyze them one-by-one. If we go to Linkedin, we will find the groups relating to Avaya products,
Avaya employees, and Devconnect:

Group
Name

Description

Owner

Members

      Avaya Alumni
Network

      Worldwide
network of Avaya employees, past and present. • Get in touch with old
colleagues! • Accelerate your career/business through members of the Avaya
Alumni Network. Please ensure Avaya is in your LinkedIn
profile before joining.

Rajeev
Kalavar

1,650

 

 

 

 

      AVAYA
CONNECTIONS

      This group is
designed to bring former and current Avaya employees together to share ideas
and opportunities.

Andrew
Meringoff

1,357

 

 

 

 

      Avaya
Professionals

      All about
Avaya, for Avaya professionals to meet and get in touch to share knowledge.
Recruiters not allowed in this group!

Cas Blokker

999

 

 

 

 

      Telecom IP
consultants group

      The telecom
IP consultants group is a team of network and project managers’ consultants,
working with multiple Service providers and corporate customers. The
objective of the group is to exchange the contracting prospects world wide on
the following field: Junipers, Cisco, Nortel, Avaya, etc.

Amin Amor

386

 

 

 

 

      Avaya DevConnect

      Member of the
Avaya DevConnect Developer & Partner Program

Jon Alperin

264

 

 

 

 

      Ex-Lucent
Alumni

      A networking
group for former Lucent Technologies Employees worldwide that
are
active in telecommunications industry including former/current
Lucent, Bell Labs, Avaya, Agere and current
Alcatel-Lucent professionals.

Patrick
Duncan

242

 

 

 

 

      Call Center
Technologies Brewery

      The Group
Focuses on Call Center Technologies Platforms like Cisco IPCC, Dialogic,
Asterisk and Avaya. Also Consultancy and outsourcing is focused upon.

Asif Khan

206

 

 

 

 

      IVR and CTI
for CRM

      This group is
for networking, discussions and job postings around IVR, CTI for Genesys and Avaya

Chirag Shah

172

 

 

 

 

      Avaya
Engineers

      This is a
group for sharing anything concerning Avaya.

Jesper Dahl

133

 

 

 

 

      UDN, an Avaya
DevConnect program

      This group is
for software developers who are members of UDN, an Avaya DevConnect
program focused on development of advanced communications applications

Jon Alperin

96

 

 

 

 

      Avaya
Employees and Users

      This is a
group for Avaya employees, Avaya Business Partners and Avaya users, used to
share connections, experience and information.

David Glumac

93

 

 

 

 

      Avaya
Telecoms Forum

      For IT
professionals involved in the telecoms field using Avaya technology e.g. IP
Telephony, SIP, business services, Multi-media channels, call routing,
unified messaging.

Andrew
Evans

78

 

 

 

 

      Avaya
Associates

      Group
dedicated to Avaya Professionals with skills / interests in all of the Avaya porfolio or products – INDeX to
Definity, IP Office or Network Alchemy to Media
Server / Communications Manager (8300, 8500, 8700), AIC, IQ, CMS, Modular
Messaging & Diallers, Multivantage

etc….

Greg Tatton

68

 

 

 

 

      AVAYA Network

      Avaya is a
global leader in communication systems, applications, and services. Learn
about where we’ve been, where we’re headed, and the leaders that are getting
us there.

Ranjit Patel

60

 

 

 

 

      Contact
Center Architects

      Join today
Contact Center Architect Group! http://contactcenterarchitects.com It is a
Professional Group of Qualified Contact Center Architect who is having
exposure & expertise of Contact Center Technologies across the platform
like Aspect, Genesys, AVAYA, Nortel, CosmoCom, ININ etc.

Ranjit Patel

56

 

 

 

 

      Avaya
Solution & Interoperability Test Lab (SIL) Alumni

      Where current
and former members of the Avaya Solution & Interoperability Test Lab
(SIL) under Skip Hubner and DevConnect
Test Lab stay in touch

Samy Cheng-Robles

49

 

 

 

 

      Tata Telecom
Alumni

      This is a
worldwide group of all ex-Tata Telecom employees, who share common bonding,
trust and comraderie despite our diverse
backgrounds. All ex-employees of Tata Telecom (now Avaya) will be considered
for membership.

Parag Kasture

45

 

 

 

 

      IVR Engineer

      This group is
all about IVR Engineer.Cisco, Juniper, Huawei, Checkpoint, Nortel, Alcatel-Lucent, Ericsson,
Marconi, ADVA, Ciena, Fujitsu, Avaya, Intervoice.If you are an Engineer with experience in any
of the above, join this group.Your

membership may be subject to the approval of the group manager.

 Balram singh

43

 

 

 

 

      Unified
Communication Forum-Avaya,Cisco,Mitel,Nortel

      Enter a brief
description of your group and its purpose, i.e., “This is a group for User
Experience Design professionals to expand our network of people and ideas.”

Sanjay
Ramdhonee

41

 

 

 

 

      Greater
Philadelphia Avaya Users Group

      GPAUG is a
group for individuals who use or manage Avaya communication technologies. The
group hosts bi-weekly meeting and has provided discounted and free Avaya
training classes. Members in the group also assist each other with technology
questions. Serving, Pennsylvania, New Jersey and Delaware.

Val B

32

 

 

 

 

      Avaya
Specialists

      Dedicated
Group for Avaya Technical Specialists based in the UK to connect to old
colleagues, network or even get technical advise.
The group is designed for experienced Avaya Specialists and accredited
Engineers – ACA, ACS and/or ACE’s.

Ross
Mitchell (ross_mit@hotmail.com)

29

 

 

 

 

      Avaya Alumni

      Where ex-Avayans stay in touch.

Sukij Yongpiyakul

27

 

 

 

 

      Avaya Select

      Enter a brief
description of your group and its purpose, i.e., “This is a group for User
Experience Design professionals to expand our network of people and ideas.”

Sanjay
Ramdhonee

26

 

 

 

 

      Avaya

      A group for
former employees, current employees and vendors/agencies that have worked
with Avaya

Jeff
Fall

12

 

 

 

 

      Avaya GSD

      Group of
people supporting Avaya products.

Abhishek Gupta

11

 

 

 

 

      Avaya
Employees

      This group is
designed to network all current Avaya employees around the globe. Feel free
to Join and netowrk with your colleagues
..
!

Sateesh Karra

10

 

 

 

 

      Avaya
Certified Associates

      Anyone who is
Avaya Certified is encouraged to join this new group. Focused on bringing
together anyone working or associated with the networking field.

Peter
Valencia

9

 

 

 

 

      AVAYA
Business Partner Professionals

      Enter a brief
description of your group and its purpose, i.e., “This is a group for User
Experience Design professionals to expand our network of people and ideas.”

Jeff
Stewart

9

 

 

 

 

      Associated
Communication Consultants, Inc. – ACCI

      ACCI’s mission is to achieve the results necessary to
meet our client’s computer, data and telecommunications goals while realizing
the highest productivity and rate of return on their investment.
Consultation, acquisition of equipment &material. NEC, Microsoft, Avaya,
Nortel, Cisco/Linksys

David
Stroh

8

 

 

 

 

      Mid-West
Avaya Advocates

      This group is
a non manufacturer sanctioned group dedicated to
being an open forum for discussion, praise, venting, and/or just the exchange
of ideas between Avaya Business Partners, Avaya Users, and potential users evaulating Avaya as an option for their Business
Communications strategy.

Jason Boni, ACA

7

 

 

 

 

      Were you with
me in Tata Telecom

      This group is
to bring together the prople who have worked in
Tata Telecom and who are now continuing with Avaya Global Connect, India

Vijay Raghavan

7

 

 

 

 

      AVAYA HOWTO

      This group is
created to share knowledge about AVAYA equipments, send new job
opportunities, and more….

Juan
Francisco Cardoza Mancilla
Jr.

5

 

 

 

 

      Sencit

      Sencit is a group for user experienced Telecom
professionals who are employed by Sencit (Sencit Brussels, Sencit

Antwerp, Sencit Liège, Sencit Enterprise, the Sencit
companies in The Netherlands) or are related to it’s partners (Toptel, Plantronics, Toledo, Go
Telecom, Avaya, Alcatel-Lucent,…).

Roel Vandenbroucke

5

 

 

 

 

      AVAYA DK User
Group

      Professional
User Group for AVAYA users in Scandinavia

Nicholas
Hansen

2

 

 

 

 

      Avaya GSD
Argentina

      Avaya Global
Services Delivery members from Argentina.

Daniel
Chrabolowsky

2

 

 

 

 

      Central PA
Alliance of Avaya Users (CPAAU)

      Professional
group of Avaya Users (customers) in the Central PA area to exchange ideas and
to network.

Karen Peiffer

2

 

 

 

 

      Avaya GlobalConnect Karamchari

      Avaya GlobalConnect is India’s leading provider of intelligent
communications solutions, systems and services focused on meeting the needs
of organizations large to small.

Madhur Seth

1

 

 

 

 

      Avaya
Colleagues

      Enter a brief
description of your group and its purpose, i.e., “This is a group for User
Experience Design professionals to expand our network of people and ideas.”

Mohamed
Ashiq

1

 

If we head over to Facebook, we
will find it everywhere. In fact, Avaya is making a great push for connecting Facebook profile with CRM.

Facebook Groups related to Avaya

 

 

 

 

Group
Name

Network

Size

Type

New

    AVAYA – GSD Argentina

    Avaya

    11 members

    Just for Fun – Totally
Pointless

 

 

 

 

 

 

    AVAYA

 

    365 members

    Organizations –
Professional Organizations

9 More
Members

 

 

 

 

 

    Avaya Employees

 

    145 members

    Business – Companies

 

 

 

 

 

 

    Avaya DevConnect

 

    112 members

    Business – Companies

 

 

 

 

 

 

    Dude I Hate Avaya

 

    111 members

    Common Interest – Beliefs
& Causes

    3 More Members

 

 

 

 

 

    We love Avaya

 

    53 members

    Business – General

    3 More Members, 1 Wall
Post

 

 

 

 

 

    ODA A LA AVAYA

 

    29 members

    Common Interest – Friends

    1 More Member

 

 

 

 

 

    Avaya IP Office

 

    24 members

    Business – General

 

 

 

 

 

 

    Avaya Canada

 

    21 members

    Business – Employment
& Work

 

 

 

 

 

 

    Avaya GlobalConnect

Employees

 

    17 members

    Common Interest –
Activities

 

 

 

 

 

 

    INDIOS AVAYA

 

    14 members

    Sports & Recreation –
General Sports

 

 

 

 

 

 

    Avaya Egypt

 

    13 members

    Business – Companies

 

 

 

 

 

 

    Facebook
Avaya

 

    13 members

    Organizations –
Professional Organizations

 

 

 

 

 

 

    DOWN WITH AVAYA!!

 

    4 members

    Just for Fun – Totally
Random

 

 

 

 

 

 

    Avaya EMEA

 

    3 members

    Business – Companies

 

 

 

 

 

 

    Avaya Gold Business
Partner Requires – Business Development Executive

 

    1 member

    Business – Employment
& Work

 

 

 

 

 

 

    Nortel BCM vs Avaya IP Office

 

    2 members

    Internet & Technology
– General

 

 

 

 

 

 

    Avaya Platinum Partner

 

    3 members

    Business – General

 

 

 

 

 

 

    AVAYA

 

    1 member

    Business – Employment
& Work

 

 

 

 

 

 

    Avaya Belgium

 

    11 members

    Organizations –
Professional Organizations

 

 

 

 

 

 

    albatross

 

    481 members

    Music – Rock

    1 More Member, 1 Board
Topic

 

 

 

 

 

    Centennial College–HP
Science and Technology Center Students

 

    405 members

    Student Groups – General

    1 Fewer Member

 

 

 

 

 

    SIP Protocol

 

    159 members

    Internet & Technology
– Languages & Formats

    3 More Members, 1 Wall
Post

 

 

 

 

 

    Atento
Venezuela

 

    122 members

    Common Interest – Friends

 

 

 

 

 

 

    Agence
ChoYou

 

    65 members

    Business – Marketing
& Advertising

    1 Fewer Member

 

 

 

 

 

    APAC Underground!

 

    79 members

    Common Interest – Friends

 

 

 

 

 

 

    Hold Fox News Accountable

 

    33 members

    Common Interest – Beliefs
& Causes

 

 

 

 

 

 

    proCSG

 

    21 members

    Business – Companies

 

 

 

 

 

 

    Want to work in an
IT/Telecoms company in Surrey?

 

    17 members

    Business – Employment
& Work

 

 

 

 

 

 

    Future Technology

 

    12 members

    Business – Employment
& Work

 

 

 

 

 

 

    Nissi
Media

 

    7 members

    Business – Employment
& Work

 

 

 

 

 

 

    Elect Robert Carr for
Council Willoughby Ward 4

 

    6 members

    Organizations – Political
Organizations

 

 

 

 

 

 

    Modular Messaging

 

    3 members

    Business – Companies

 

 

 

 

 

 

    Artelco

 

    4 members

    Internet & Technology
– General

 

 

 

 

 

 

    SOTEL SYSTEMS

 

    3 members

    Business – General

 

 

 

 

 

 

    ???VoIP, Ecsino=Skype+Cisco

 

    3 members

    Business – General

 

 

 

 

 

 

    SoftPhone
Sistemas de Call Center Gratuito

 

    2 members

    Internet & Technology
– Computers & Hardware

 

 

 

 

 

 

    URGE

 

    1 member

    Business – Companies

 

 

 

 

 

 

    Para que
vuelva el plantronick y tengamos mute!!

 

    16 members

    Common Interest –
Activities

    1 More Member

 

 

 

 

 

    Old Timer’s Soccer

 

    8 members

    Sports & Recreation –
Recreational Sports

    1 More Member

 

Plaxo, which is now a part of
Comcast, one of Avaya’s customers of Avaya Aura has healthy presence of Avaya
as well.

Plaxo  Groups related to
Avaya

 

 

 

 

Name

Size

URL

Description

Tags

Avaya
CTI

78
members

http://avayacti.plaxogroups.com

All
about Avaya and CTI (AIC, TSAPI, CCE, …) No
recruiters!

Avaya,
AIC, CTI, VOIP, CCE, Telecom, Contact center, Call Center, Voice Portal, IVR,
Telecom, Voice, Email, blending, Switch, @Voice

 

 

 

 

 

Avaya
Inc. Brasil

62
members

http://avayanos.plaxogroups.com

Grupo de profissionais

Avaya no Brasil.

PBX,
Lucent, Avaya, Call Center, CTI, IQ, CIE, IVR, CMS, S8700, S8300, S8500,
G350, G700, G650, IA770, Audix, VoIP,
SIP, CM, Comunication Manager, DAC, ACD, Solaris,
Linux, DADS, Dev Connect, ASA, Softphone, ipPhone, R2, ISDN, CDR, Dialog Designer, EPW, Distributed
Off

 

 

 

 

 

Avaya
UC Champions Team

5
members

http://avayaucchampions.plaxogroups.com

This
is the community group for the virtual team of champions focusing around the
topic of Unified Communications applications.

uc, unified
communications, avaya, cti,
collaboration, fmc

 

 

 

 

 

Avaya

3
members

http://avaya.plaxogroups.com

Avaya
users and engineers

 

 

 

 

 

 

CRM
Specialist Group

10
members

http://crmspecialist.plaxogroups.com

To
join all people who works with CRM technologies.

CRM,
CTI, Siebel, Genesys, Avaya

 

 

 

 

 

Contact
Center Management

50
members

http://ccma.plaxogroups.com

This
group contains Contact Center Managers. English language please

Contact
Center, Call Center, CCMA, Management, Customer Support, Direct Sell,
Cross-Sell, Avaya, Siemens, Alcatel, Lucent, Nortel, Cisco

 

 

 

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About prasoonk

Prasoon Kumar grew up in the Bokaro Steel City of south Bihar, now Jharkhand. He studied Computer Science and Engineering in IIT Kanpur. For job he moved to the land of opportunity United States. He was there in the bay area through the internet revolution of mid to late nineties. He spent time admiring the beautiful coastline of California among other things. He moved east coast to the New York after the turn of the millennium working in a brokerage startup. Afterwards, he is back to India for the past few years. He has been working in the internet startup, enjoying the city life. He has a beautiful wife, a young 5 years old daughter and 11 years old son.

Posted on September 21, 2009, in Avaya, web 2.0 and tagged , , . Bookmark the permalink. 8 Comments.

  1. Linkedin also has an Avaya group for users in Tennessee. The group name is Tennessee Avaya Users Group.

  2. Do forums not count in your definition of social media – the Avaya IP Office forum of which I’m a member is just shy of 14000 members. Social media isn’t just the buzzy Facebook and LinkedIn.

    • I will include forums and Twitter in a follow-up post. Thannks for pointing out.

    • What strikes me is the overlap of several group titles and missions. Mike points out the Unified Communications Forum is not listed on the LinkedIn inventory. I do see “Unified Communication Group” -Avaya,Cisco,Mitel,Nortel. If this is NOT the forum Mike leads, it’s sure got a similar name.

      There are at least two Avaya Alumni groups, two TATA Telecom groups, two groups focused on IVR applications.

      This list could be helpful in simply consolidating groups, or at least helping them find one another.

      My real frustration, however, is trying to track so many SN vehicles. And what about Yammer?

  3. Your LinkedIn Group list isn’t completely full, what about the Unified Communications Group (where you posted this news item)? This group is run by me (Mike England) and has over 10,800 worldwide members and from a technology perspective is probably one of the most relevant Avaya groups on linkedin.

  1. Pingback: 2010 in review « Random musings on Life, World, Technology

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