If a company participates in social media, it should be ready for good as well bad comments

I am doing a case study on the participation of Avaya in
social media. This is part 1 of 3 posts to be published over fortnight. As a first step, here is the summary of presence in various
business and social networking sites:

Network	Avaya Employees	Groups
LinkedIn	>500	38
Facebook	>500	40
MySpace	The only Avaya references are to Avaya as a name.  I was unable to find a way to enter or search for company name, and searching for a ‘*@avaya.com’ or just ‘avaya.com’ as an email address didn’t work	I was unable to identify any Avaya-related groups on MySpace
Plaxo	You can only search for people to whom you are already connected	6

 

Let’s analyze them one-by-one. If we go to Linkedin, we will find the groups relating to Avaya products,
Avaya employees, and Devconnect:

Group Name	Description	Owner	Members
Avaya Alumni Network	Worldwide network of Avaya employees, past and present. • Get in touch with old colleagues! • Accelerate your career/business through members of the Avaya Alumni Network. Please ensure Avaya is in your LinkedIn profile before joining.	Rajeev Kalavar	1,650
AVAYA CONNECTIONS	This group is designed to bring former and current Avaya employees together to share ideas and opportunities.	Andrew Meringoff	1,357
Avaya Professionals	All about Avaya, for Avaya professionals to meet and get in touch to share knowledge. Recruiters not allowed in this group!	Cas Blokker	999
Telecom IP consultants group	The telecom IP consultants group is a team of network and project managers’ consultants, working with multiple Service providers and corporate customers. The objective of the group is to exchange the contracting prospects world wide on the following field: Junipers, Cisco, Nortel, Avaya, etc.	Amin Amor	386
Avaya DevConnect	Member of the Avaya DevConnect Developer & Partner Program	Jon Alperin	264
Ex-Lucent Alumni	A networking group for former Lucent Technologies Employees worldwide that are active in telecommunications industry including former/current Lucent, Bell Labs, Avaya, Agere and current Alcatel-Lucent professionals.	Patrick Duncan	242
Call Center Technologies Brewery	The Group Focuses on Call Center Technologies Platforms like Cisco IPCC, Dialogic, Asterisk and Avaya. Also Consultancy and outsourcing is focused upon.	Asif Khan	206
IVR and CTI for CRM	This group is for networking, discussions and job postings around IVR, CTI for Genesys and Avaya	Chirag Shah	172
Avaya Engineers	This is a group for sharing anything concerning Avaya.	Jesper Dahl	133
UDN, an Avaya DevConnect program	This group is for software developers who are members of UDN, an Avaya DevConnect program focused on development of advanced communications applications	Jon Alperin	96
Avaya Employees and Users	This is a group for Avaya employees, Avaya Business Partners and Avaya users, used to share connections, experience and information.	David Glumac	93
Avaya Telecoms Forum	For IT professionals involved in the telecoms field using Avaya technology e.g. IP Telephony, SIP, business services, Multi-media channels, call routing, unified messaging.	Andrew Evans	78
Avaya Associates	Group dedicated to Avaya Professionals with skills / interests in all of the Avaya porfolio or products – INDeX to Definity, IP Office or Network Alchemy to Media Server / Communications Manager (8300, 8500, 8700), AIC, IQ, CMS, Modular Messaging & Diallers, Multivantage etc….	Greg Tatton	68
AVAYA Network	Avaya is a global leader in communication systems, applications, and services. Learn about where we’ve been, where we’re headed, and the leaders that are getting us there.	Ranjit Patel	60
Contact Center Architects	Join today Contact Center Architect Group! http://contactcenterarchitects.com It is a Professional Group of Qualified Contact Center Architect who is having exposure & expertise of Contact Center Technologies across the platform like Aspect, Genesys, AVAYA, Nortel, CosmoCom, ININ etc.	Ranjit Patel	56
Avaya Solution & Interoperability Test Lab (SIL) Alumni	Where current and former members of the Avaya Solution & Interoperability Test Lab (SIL) under Skip Hubner and DevConnect Test Lab stay in touch	Samy Cheng-Robles	49
Tata Telecom Alumni	This is a worldwide group of all ex-Tata Telecom employees, who share common bonding, trust and comraderie despite our diverse backgrounds. All ex-employees of Tata Telecom (now Avaya) will be considered for membership.	Parag Kasture	45
IVR Engineer	This group is all about IVR Engineer.Cisco, Juniper, Huawei, Checkpoint, Nortel, Alcatel-Lucent, Ericsson, Marconi, ADVA, Ciena, Fujitsu, Avaya, Intervoice.If you are an Engineer with experience in any of the above, join this group.Your membership may be subject to the approval of the group manager.	Balram singh	43
Unified Communication Forum-Avaya,Cisco,Mitel,Nortel	Enter a brief description of your group and its purpose, i.e., “This is a group for User Experience Design professionals to expand our network of people and ideas.”	Sanjay Ramdhonee	41
Greater Philadelphia Avaya Users Group	GPAUG is a group for individuals who use or manage Avaya communication technologies. The group hosts bi-weekly meeting and has provided discounted and free Avaya training classes. Members in the group also assist each other with technology questions. Serving, Pennsylvania, New Jersey and Delaware.	Val B	32
Avaya Specialists	Dedicated Group for Avaya Technical Specialists based in the UK to connect to old colleagues, network or even get technical advise. The group is designed for experienced Avaya Specialists and accredited Engineers – ACA, ACS and/or ACE’s.	Ross Mitchell (ross_mit@hotmail.com)	29
Avaya Alumni	Where ex-Avayans stay in touch.	Sukij Yongpiyakul	27
Avaya Select	Enter a brief description of your group and its purpose, i.e., “This is a group for User Experience Design professionals to expand our network of people and ideas.”	Sanjay Ramdhonee	26
Avaya	A group for former employees, current employees and vendors/agencies that have worked with Avaya	Jeff Fall	12
Avaya GSD	Group of people supporting Avaya products.	Abhishek Gupta	11
Avaya Employees	This group is designed to network all current Avaya employees around the globe. Feel free to Join and netowrk with your colleagues ..!	Sateesh Karra	10
Avaya Certified Associates	Anyone who is Avaya Certified is encouraged to join this new group. Focused on bringing together anyone working or associated with the networking field.	Peter Valencia	9
AVAYA Business Partner Professionals	Enter a brief description of your group and its purpose, i.e., “This is a group for User Experience Design professionals to expand our network of people and ideas.”	Jeff Stewart	9
Associated Communication Consultants, Inc. – ACCI	ACCI’s mission is to achieve the results necessary to meet our client’s computer, data and telecommunications goals while realizing the highest productivity and rate of return on their investment. Consultation, acquisition of equipment &material. NEC, Microsoft, Avaya, Nortel, Cisco/Linksys	David Stroh	8
Mid-West Avaya Advocates	This group is a non manufacturer sanctioned group dedicated to being an open forum for discussion, praise, venting, and/or just the exchange of ideas between Avaya Business Partners, Avaya Users, and potential users evaulating Avaya as an option for their Business Communications strategy.	Jason Boni, ACA	7
Were you with me in Tata Telecom	This group is to bring together the prople who have worked in Tata Telecom and who are now continuing with Avaya Global Connect, India	Vijay Raghavan	7
AVAYA HOWTO	This group is created to share knowledge about AVAYA equipments, send new job opportunities, and more….	Juan Francisco Cardoza Mancilla Jr.	5
Sencit	Sencit is a group for user experienced Telecom professionals who are employed by Sencit (Sencit Brussels, Sencit Antwerp, Sencit Liège, Sencit Enterprise, the Sencit companies in The Netherlands) or are related to it’s partners (Toptel, Plantronics, Toledo, Go Telecom, Avaya, Alcatel-Lucent,…).	Roel Vandenbroucke	5
AVAYA DK User Group	Professional User Group for AVAYA users in Scandinavia	Nicholas Hansen	2
Avaya GSD Argentina	Avaya Global Services Delivery members from Argentina.	Daniel Chrabolowsky	2
Central PA Alliance of Avaya Users (CPAAU)	Professional group of Avaya Users (customers) in the Central PA area to exchange ideas and to network.	Karen Peiffer	2
Avaya GlobalConnect Karamchari	Avaya GlobalConnect is India’s leading provider of intelligent communications solutions, systems and services focused on meeting the needs of organizations large to small.	Madhur Seth	1
Avaya Colleagues	Enter a brief description of your group and its purpose, i.e., “This is a group for User Experience Design professionals to expand our network of people and ideas.”	Mohamed Ashiq	1

 

If we head over to Facebook, we
will find it everywhere. In fact, Avaya is making a great push for connecting Facebook profile with CRM.

Facebook Groups related to Avaya
Group Name	Network	Size	Type	New
AVAYA – GSD Argentina	Avaya	11 members	Just for Fun – Totally Pointless
AVAYA		365 members	Organizations - Professional Organizations	9 More Members
Avaya Employees		145 members	Business – Companies
Avaya DevConnect		112 members	Business – Companies
Dude I Hate Avaya		111 members	Common Interest – Beliefs & Causes	3 More Members
We love Avaya		53 members	Business – General	3 More Members, 1 Wall Post
ODA A LA AVAYA		29 members	Common Interest – Friends	1 More Member
Avaya IP Office		24 members	Business – General
Avaya Canada		21 members	Business – Employment & Work
Avaya GlobalConnect Employees		17 members	Common Interest - Activities
INDIOS AVAYA		14 members	Sports & Recreation - General Sports
Avaya Egypt		13 members	Business – Companies
Facebook Avaya		13 members	Organizations - Professional Organizations
DOWN WITH AVAYA!!		4 members	Just for Fun – Totally Random
Avaya EMEA		3 members	Business – Companies
Avaya Gold Business Partner Requires – Business Development Executive		1 member	Business – Employment & Work
Nortel BCM vs Avaya IP Office		2 members	Internet & Technology – General
Avaya Platinum Partner		3 members	Business – General
AVAYA		1 member	Business – Employment & Work
Avaya Belgium		11 members	Organizations - Professional Organizations
albatross		481 members	Music – Rock	1 More Member, 1 Board Topic
Centennial College–HP Science and Technology Center Students		405 members	Student Groups – General	1 Fewer Member
SIP Protocol		159 members	Internet & Technology – Languages & Formats	3 More Members, 1 Wall Post
Atento Venezuela		122 members	Common Interest – Friends
Agence ChoYou		65 members	Business – Marketing & Advertising	1 Fewer Member
APAC Underground!		79 members	Common Interest – Friends
Hold Fox News Accountable		33 members	Common Interest – Beliefs & Causes
proCSG		21 members	Business – Companies
Want to work in an IT/Telecoms company in Surrey?		17 members	Business – Employment & Work
Future Technology		12 members	Business – Employment & Work
Nissi Media		7 members	Business – Employment & Work
Elect Robert Carr for Council Willoughby Ward 4		6 members	Organizations – Political Organizations
Modular Messaging		3 members	Business – Companies
Artelco		4 members	Internet & Technology – General
SOTEL SYSTEMS		3 members	Business – General
???VoIP, Ecsino=Skype+Cisco		3 members	Business – General
SoftPhone – Sistemas de Call Center Gratuito		2 members	Internet & Technology – Computers & Hardware
URGE		1 member	Business – Companies
Para que vuelva el plantronick y tengamos mute!!		16 members	Common Interest - Activities	1 More Member
Old Timer’s Soccer		8 members	Sports & Recreation - Recreational Sports	1 More Member

 

Plaxo, which is now a part of
Comcast, one of Avaya’s customers of Avaya Aura has healthy presence of Avaya
as well.

Plaxo  Groups related to Avaya
Name	Size	URL	Description	Tags
Avaya CTI	78 members	http://avayacti.plaxogroups.com	All about Avaya and CTI (AIC, TSAPI, CCE, …) No recruiters!	Avaya, AIC, CTI, VOIP, CCE, Telecom, Contact center, Call Center, Voice Portal, IVR, Telecom, Voice, Email, blending, Switch, @Voice
Avaya Inc. Brasil	62 members	http://avayanos.plaxogroups.com	Grupo de profissionais Avaya no Brasil.	PBX, Lucent, Avaya, Call Center, CTI, IQ, CIE, IVR, CMS, S8700, S8300, S8500, G350, G700, G650, IA770, Audix, VoIP, SIP, CM, Comunication Manager, DAC, ACD, Solaris, Linux, DADS, Dev Connect, ASA, Softphone, ipPhone, R2, ISDN, CDR, Dialog Designer, EPW, Distributed Off
Avaya UC Champions Team	5 members	http://avayaucchampions.plaxogroups.com	This is the community group for the virtual team of champions focusing around the topic of Unified Communications applications.	uc, unified communications, avaya, cti, collaboration, fmc
Avaya	3 members	http://avaya.plaxogroups.com	Avaya users and engineers
CRM Specialist Group	10 members	http://crmspecialist.plaxogroups.com	To join all people who works with CRM technologies.	CRM, CTI, Siebel, Genesys, Avaya
Contact Center Management	50 members	http://ccma.plaxogroups.com	This group contains Contact Center Managers. English language please	Contact Center, Call Center, CCMA, Management, Customer Support, Direct Sell, Cross-Sell, Avaya, Siemens, Alcatel, Lucent, Nortel, Cisco

 

 

 

Experiencing HealthcampMD via UStream

HealtCampMd09 is going on right now in Maryland, but I am a part of it via UStream! Mark Scrimshire started with the keynote. He sets down the rules of the game – conversation, contribution and collaboration.

Mark kicking off HealthCampMd09

Now, Mark covers the healthcamp in this ppt.

Health Camp Foundation

View more PDF documents from Mark Scrimshire.

Next is ppt from the sponsor of the event.

Case Study: How Social Media Can Improve Communication & Collaboration During A Public Health Crisis

View more OpenOffice presentations from Joel Selzer.

Facebook is down at 1:03PM IST

Facebook website is down image

Yes, it is true. Facebook, which if considered a country is the 7th most populous one, is down. The following message appears on the site:

Sorry, an error has occurred.

We’re working on getting this fixed as soon as we can.

Last time, there was an outage on July 2007 for 1 and 1/2 hours. Last week, there were a lot of phishing attacks, like Areps.at.

Hibernate Search – Think beyond Lucene

I had the pleasure of attending a really informative session on Hibernate Search by Emmanuel Bernard at Redhat Pune campus last week. Here is the premise of it.

How many times has a customer told you they want to search in their application “like Google“? How many times was the search engine in your application too slow? Hibernate Search brings full-text search capabilities to a persistent domain model, providing Google-like search capabilities while avoiding the traditional cost and difficulties to set up such solutions.
In this session, you will learn what problems Hibernate Search can solve and you will follow the steps of adding it to a Hibernate based application. You will build your own application specific full-text search engine. We will also explore advance subjects such as clustering and the underlying of phonetic approximation.
About the speaker – Emmanuel Bernard
Emmanuel is a Lead developer at JBoss, a division of Red Hat. After graduating from Supelec (French “Grande Ecole”), Emmanuel has spent a few years in the retail industry where he started to be involved in the ORM space. He joined the Hibernate team 4 years ago. Emmanuel is the lead developer of Hibernate Annotations and Hibernate EntityManager, two key projects on top of Hibernate core implementing the Java Persistence(tm) specification, as well as Hibernate Search and Validator. Emmanuel is a member of the EJB 3.0 expert group and the spec lead of JSR 303: Bean Validation. He is a regular speaker at various conferences and JUGs, including JavaOne, JBoss World and JavaPolis and the co-author of Hibernate Search in Action from Manning.

The pdf has been mde available for the same. Please download it for your viewing pleasure.

Hibernate Search Seam 1.5

View more presentations from Prasoon Kumar.

Yammer 101

• I want to receive posts based on keywords, like SystemManager or AvayaAura or remote access. Does anyone know how to set that up?

You can actually follow channels (they’re known as “tags” in yammer), so #pun is an example tag you can follow…

• How to integrate Yammer with Twitter?

You can now import your Twitter updates into Yammer, using the #yam tag. After linking your Yammer and Twitter accounts, any tweet (message posted to Twitter) that contains the #yam tag will be automatically imported into your Yammer network.

To add Twitter support to your Yammer account:

1. Go to Account Settings.
2. In the Contact section, add your Twitter username.
3. Add the tag #yam to any tweet that you want to also share with your Yammer followers.

• Where can I get more help?

https://www.yammer.com/guide/network

Follow me on yammer at https://www.yammer.com/users/kumar4.

Telecom domain overview

I had the pleasure of attending a talk on telecom domain by Tech Mahindra veteran, Utkarsh Kikani on the 11th April, 2009.

Telecom story

• It started in 1876
• 80’s and 90’s saw a lot of churn
• 21st century is seeing new phenomenon

Market

• It is a $2+ Trillion worldwide market
• N.America and Asia Pacific are $500 million each
• It is expected to grow at 5% until 2012, which is pretty good considering current economic situation

Once upon a time

• The telecommunication has evolved from semaphore to telephone in 1876
• A blind woman, named MaBel Hubbard was the inspiration for Graham Bell.
• National carriers took over next.
  • AT&T – American Telecom and Telegraph
  • BT – British Telecom
• Strong in-house R&D, circuit-switched and high entry barrier were characteristics

Winds of Change

• New medium like wireless appeared
• Computers and packet-switched became norm
• Demand for data services grew

The boil and churn

• AT&T and Bell was broken
• Internet took a lot of traction
• VAS, Service provider and lot of new entities emerged

Overall, it was a great event for telecom professionals, who are mainly into programming, as it provided a business perspective. It was a whirlwind tour in 1 hour of a course Mr.Kikani teaches at telecom MBA college in Pune.

Get Birth Certificate Online

Pune Municipal Corporation has improved it site for birth certificate. Now you can easily print birth certificate.

http://www.punecorporation.org:8888/onlineassesment/faces/property/PrintCertificates.jspx

Using Technology to Skip the Doctor’s Office – Bits Blog – NYTimes.com

Visits to the doctor’s office can be significantly reduced in practices that use electronic health records and secure e-mail messages between physicians and patients.

Using Technology to Skip the Doctor’s Office – Bits Blog – NYTimes.com

If you have not received your income tax refund?

The Income Tax Department has put on its website the list of income tax refunds of all salary tax payers which could not be sent to the concerned persons for want of correct address.

Salary taxpayers who have not received refunds for assessment years 2003-4 to 2006-7 can click on the link below and query using the PAN number and assessment year whether any refund due to them has been returned undelivered from the menu `undelivered salary refund management system’. If any refund has been returned undelivered due to change in address, then the taxpayer can enter the present address and the refund will be sent to the taxpayer at the new address.
The link to the website is as under:

http://www.incometaxindia.gov.in/CCIT/refundsearch.asp

Please pass this to your friends, colleagues and clients – this could be of great help / use to them.

Liveblogging from PHPCamp

I am sitting here in a talk on OpenSocial by Pravin Nirmal. After small bashing of Facebook, he has begun doing a demo, yes, a live demo! This is what you’d expect in the congregation of geeks in the neo-Silicon Valley of India, Pune. We have a sizable participation from Mumbai, Ahmadnagar.

Update: The speaker has hosted his presentation and the demo programs on his site.

It is using opensocial-0.7. He has hosted it on http://sandbox.orkut.com. Here’s the code:

<?xml version=”1.0″ encoding=”UTF-8″?>
<Module>
<ModulePrefs title=”PHPCamp – List Friends”>
<Require feature=”opensocial-0.7″/>
</ModulePrefs>
<Content type=”html”>
<![CDATA[

<link rel="stylesheet" type="text/css" href="http://www.myphpdunia.com/gmap/main.css" />

<script type="text/javascript">
gadgets.util.registerOnLoadHandler(init);

function init() {
var req = opensocial.newDataRequest();
var opt_params = {};
opt_params[opensocial.DataRequest.PeopleRequestFields.MAX] = 20;
req.add(req.newFetchPeopleRequest(‘OWNER_FRIENDS’,opt_params), ‘ownerFriends’);
req.send(onLoadFriends);
}

function onLoadFriends(data) {
var ownerFriends = data.get(‘ownerFriends’).getData();
var html=”";
html=’<ul>’;
ownerFriends.each(function(person) {
var friend_thumbnail=person.getField(opensocial.Person.Field.THUMBNAIL_URL);
html +=’<li>’ + person.getDisplayName() + ‘<img src=”‘+friend_thumbnail+’”> </li>’;

});
html +=’</ul>’;

document.getElementById(‘friends’).innerHTML = html;
}

</script>
<div id=’main’>
Your friends: <div id=’friends’></div>
</div>
]]>
</Content>
</Module>